Privacy Policy

Welcome to KwikTik. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform at kwiktik.com and our related services.

By using KwikTik, you agree to the collection and use of information in accordance with this policy. If you disagree with any part of this policy, please do not use our services.

1. Information We Collect

Information you provide directly:

• Account Information: Name, email address, phone number, and password when you register.
• Profile Information: Business name, description, bank account details (for vendors/organizers).
• Transaction Information: Ticket orders, payment references, transfer screenshots.
• Communications: Messages you send to us via WhatsApp, email, or our contact form.

Information collected automatically:

• Device information (browser type, operating system)
• Log data (IP address, pages visited, time spent)
• Usage data (events viewed, tickets purchased)

2. How We Use Your Information

We use the information we collect to:

• Create and manage your account
• Process ticket purchases and send confirmation emails with QR codes
• Facilitate communication between buyers and event organizers
• Send transactional emails and important platform notifications
• Improve and personalize our platform experience
• Detect and prevent fraud and abuse
• Comply with legal obligations under Nigerian law
• Respond to your support requests and inquiries

We do not use your information for unsolicited marketing without your consent.

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in these limited circumstances:

• With Event Organizers: When you purchase a ticket, the organizer receives your name and email to issue your ticket and manage attendance.
• Service Providers: We use trusted third-party services including Paystack (payment processing) and our hosting provider to operate the platform. These providers are bound by their own privacy policies.
• Legal Requirements: We may disclose information if required by Nigerian law, court order, or government authority.
• Business Transfer: In the event of a merger or acquisition, user information may be transferred as part of the business assets.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Secure HTTPS connections across the entire platform
• Encrypted password storage using industry-standard hashing
• JWT-based authentication tokens for secure session management
• Unique, cryptographically generated ticket codes
• Database access restricted to authorised application code only

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account password.

5. Cookies & Tracking

KwikTik uses browser localStorage and session storage to maintain your login session and preferences. We do not use third-party advertising cookies or tracking pixels.

We may collect anonymized usage statistics to help us improve the platform. You can disable JavaScript in your browser settings to opt out.

6. Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate information via your profile settings or by contacting us.
• Deletion: Request deletion of your account and associated data by contacting us.
• Portability: Request a portable copy of your ticket and transaction history.
• Withdraw Consent: Opt out of any consent-based data processing at any time.

To exercise any of these rights, contact us at support@kwiktik.com.ng or via WhatsApp at +234 808 022 0063.

7. Children's Privacy

KwikTik is not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child under 13, we will delete that information promptly. If you believe we have mistakenly collected such information, please contact us immediately.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically. Continued use of KwikTik after changes constitutes your acceptance of the updated policy.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: support@kwiktik.com.ng
• WhatsApp: +234 808 022 0063
• Website: kwiktik.com/contact